Sales Reps can start the process via their mobile phone App.
Customers will then need to enroll themselves fully in the program to provide personal information required via the secure website.
What if a form is submitted and the customer has not yet enrolled?
Every new claim form has the necessary fields for enrollment on the back.
If these are not completed and the customer does not have an account, the claim will not be processed. Award HQ will do its best to contact the Sales Rep and/or customer to gather the correct information to complete enrollment and award funds, but it is the responsibility of the participant to fully enroll in the program.
What is the pre-enrollment card?
Pre-addressed and postage-paid post card that customers complete and mail to begin the enrollment process. Pre-Enrollment post cards will no longer be available after January 2, 2013. Participants can enroll through their Sales Rep or on the back of any new claim form.
What happens after the card is completed and mailed to Award HQ?
Customers will receive a confirmation email via the address they provide.
It will include the final steps they need to take in the secure environment to complete their enrollment and be ready to receive award funds.
What is the official website of Sticker Bucks Plus?
Valvoline employees receive theirs via email from Award HQ.
Usernames are always the user’s email address.
Customers receive theirs after they complete the first step of enrollment (pre-enrollment postcard, online or via the back of any claim form).
What is the PIN #?
A four digit PIN is self-selected by customers during enrollment. This number is used as an extra layer of security only when sensitive information is being changed by a user online. This PIN is not related to the debit card.
Mobile App FAQs
Who uses the smart phone App?
Sales Reps only. They can scan a customer’s claim form to process, or check claim status, or begin the enrollment process for a participant, as well as other features.
Why should Sales Reps use the smart phone App?
Using the App to process a claim can fund the claims within an hour.
Note: You must still submit the claim form and it must reach Award HQ within 30 days of awarding funds.
Where can I download the App?
Sales Reps will be given instructions on where to obtain the App via email from Sticker Bucks Plus Award HQ.
Does the App work on all phones?
The App is built for iPhone, Blackberry and Android.
The following models and higher will be supported:
Do Sales Reps have to use the smart phone App?
No. Sales Reps may send the forms to a Program Administrator to submit, or they can mail them to Award HQ at
Note: It is the fastest way to deliver award funds to your customer.
What should I do if I don’t have reception on my mobile device?
The App will not function properly if you are offline. Therefore, you should simply mail in the form to Award HQ.
Who do I contact for support with the App?
Call or Email Award HQ
M-F / 8:30 AM to 5 PM CST
Claim Form FAQs
What if a new form is mailed to the old address?
It will be returned to the Program Administrator or the participant with instructions for proper submission.
Do Technicians and Advisors have to use the new claim form?
There is a Sticker Claim Form and an RO/Spiff Claim Form. Please use the appropriate option.
Can the new claim form be photocopied?
No, it will not be accepted if photocopied. Remember, each form has a unique barcode and cannot be duplicated.
How do I request more claim forms to provide to my customers?
Call Award HQ 1-877-769-3404
Sales Reps can order through the App under Admin Tools/Order Claim Forms.
How do Technicians and Advisors use the new claim form?
Every form must be completed in its entirety, every time.
Affix stickers to Sticker Claim Form, and attach supporting documentation to RO/Spiff Claim Forms.
Submit to Sales Reps or directly to Award HQ.
What if a Claim Form is lost?
Call Award HQ for support and direction.
If you have a claim receipt with bar code, please have it available for reference.
How do I or my customers check the status of a claim?