Frequently Asked Questions

Enrollment

How do participants enroll?
  • New participants should go to www.stickerbucks.com. Under "Login" there is a link to "Click Here" to start the enrollment process.
  • Complete secure online enrollment on the "New User Registration" page. A valid SSN must be entered; IRS form 1099 will be issued to any participant earning $599.99 or more within a calendar year.
  • Important Note: Be sure to select the appropriate, correct location where you work.
  • Once you click the Submit button, if registration was successful, the screen will read "Congratulations". If you do not see this message, you will have to correct any errors and resubmit your information.
  • Sales Reps can also start the process via their phone App.
What if a form is submitted and the customer has not yet enrolled?
  • Every new claim form has the necessary fields to begin enrollment.
  • If the enrollment fields are not completed and the participant does not have an account, the claim will not be processed. Sticker Bucks Program HQ will make an effort to contact the Sales Rep and/or customer to gather the correct information to complete enrollment and award funds, but it is the responsibility of the participant to fully enroll in the program.
How do users get a username and password?
  • After completing enrollment on the "New User Registration" page, click the Submit button.
  • Complete the information on any claim form; you will receive an email invitation after the claim has been entered.
  • Enter you email address and choose your own password. If you forget your password, just click "Forgot Password" on the login page.
  • **Please note the password and pin number are separate. Your password will need to be at least six characters long and your website PIN must be four numbers**
What is the PIN #?
  • A four digit PIN is self-selected by participants during enrollment. This number is used as an extra layer of security only when sensitive information is being changed by a user online. This PIN is not related to the debit card.

Mobile App

Who uses the smart phone App?
  • Sales Reps only. They can scan a customer’s claim form to process, check claim status, or begin the enrollment process for a participant, and more.
Why should Sales Reps use the smart phone App?
  • Using the App to process a claim can fund the claims within an hour.
  • Note: All hard copies of claims forms must still be submitted to Award HQ within 30 days of awarding funds.
Where can Sales Reps download the App?
  • Sales Reps must be designated by Program Administrators, then complete online enrollment at www.stickerbucks.com. Upon enrollment completion, they will be able to download the App.
Does the App work on all phones?
  • The App is built for iPhone, Blackberry and Android.
  • The following models and higher will be supported:
    • iPhone 3Gs
    • Blackberry 6.0
    • Android 2.2
  • Please note, the App will only upload forms if the user is within 50 miles of the location they wish to upload forms for.
Do Sales Reps have to use the smart phone App?
  • No. Sales Reps may send the forms to a Program Administrator to submit, or they can mail them to Award HQ.
  • Note: The App is the fastest way to award funds to your customer.
What should I do if I don’t have reception on my mobile device?
The App will not function properly if you are offline. Therefore, you should give the form to your Program Administrator for processing or mail in the form directly to Award HQ.
Who do I contact for support with the App?
Phone: 1-877-769-3404 M-F/8:30 AM to 5:00 PM CST.
Email: help@stickerbucks.com

Claim Forms

Do Technicians and Advisors have to use the claim form?
  • There is a Sticker Claim Form, typically used for Technicians, and an RO/Spiff Claim Form, typically used for Advisors. Please use the appropriate option. A new claim form must be used each time.
Can the new claim form be photocopied?
  • No photocopies will be accepted. Remember, each form has a unique barcode and cannot be duplicated.
How do I request more claim forms to provide to my customers?
  • Sales Reps or Program Administrators may call Sticker Bucks Plus Program HQ at 1-877-769-3404
  • Sales Reps can also order through the App under Admin Tools/Order Claim Forms.
  • Participants must request additional forms through their Sales Rep only.
How do Technicians and Advisors use the new claim form?
  • Every form must be completed in its entirety, every time.
  • Affix stickers to Sticker Claim Form, and attach supporting documentation to RO/Spiff Claim Forms.
  • Submit to Sales Reps or mail directly to Sticker Bucks Plus Program HQ. To guarantee arrival if sending via mail, use a tracking service.
What if a Claim Form is lost?
  • Call Sticker Bucks Plus Program HQ at 1-877-769-3404 for support and direction.
  • Have your claim form receipt available for reference.
How do I check the status of a claim?
  • Login to: www.stickerbucks.com.
  • Sales Reps can check using the App.
  • Call Sticker Bucks Plus Program HQ at 1-877-769-3404.

Debit Card

When does a participant receive a card?
  • When their online profile information has been completed and their account shows as Active and not Pending.
  • When their first redemption of $25 in stickers occurs.
  • Cards will not be sent unless there is value loaded on them.
How long does it take to get a card?
  • Approximately 7-14 business days.
How long is the card valid?
  • Three years from date of issue.
What fees does the new debit card have?
  • Participants should refer to their card-holder agreement for a complete list of fees for debit card.
  • Fee Details:
    • No fee for inactivity.
    • One free call to customer service per month.
    • One free ATM withdrawal per month at any Bank of America ATM.
Who should I call if I have more questions about the Debit Card?
  • Bank of America Customer Service: 1-877-617-4184

IRS Form 1099 Info

Will I be taxed on earnings in the Sticker Bucks Plus program?
Participants earning $599.99 or more in the program during the calendar year will be taxed.
Who sends me a 1099?
Participants earning $599.99 or more in the program during the calendar year will receive a 1099 from either Valvoline/Ashland and/or their Distributor -- depending on the earnings through Sticker Bucks and/or RO/Spiff activity at their location.

Contact

Contact Information
Phone: 1-877-769-3404 M-F/8:30 AM to 5:00 PM CST
Email: help@stickerbucks.com
© 2016 Valvoline Sticker Bucks Plus